November 20, 2005

And We're Back

I finally have internet access again. Before I begin I'd like to take a moment to express my gratitude, how you moved me to tears with the outpouring of concern; the comments, the emails, the phone calls wondering how I was doing. Oh, wait, that didn't happen. Thank you for that.

For the three who do actually give a damn, I have photos, video and a lot of writing to share with you. It's just a matter of getting it done now. I know I shouldn't have an excuse as I had all this time to write it out at least in a Word document, but realize that I've also worked a lot of overtime this past month. We've been really busy and did not go to work for three days after the storm and the head cheeses keep trying to use the hurricane as the excuse to make us work longer.

"We're still seeing the affects of Wilma so everyone will be required to work three extra hours before or after their shifts, on the weekends and on their schedule days off."

Naturally we rebelled and they started to lighten up a bit but we still had to work a lot of overtime. Granted my paycheck was phat but I would rather have the rest and relaxation at home.

My other excuse is that I finally told "Not The Pacific Ocean, The Other One" Broadband to kiss my ass and canceled my account with them. You may remember how I had been fighting with them since May about my connection being intermittent and basically annoying and they kept telling me, at first, that it was my modem, I bit back and said no it wasn't, they sent out a tech, admitted it was THEIR stuff but since August, had done nothing about it. So I waited patiently after the hurricane as was requested but then two weeks went by and I was getting pissed because it was just a matter of coming out and reconnecting wires and called them up and they said I needed to set an appointment and I asked, incredulous, what they hell they meant, they asked us to have patience and wait, that they were very aware of what areas were down and now those bastards are telling me I need an appointment and a whole lot of bad attitudes and we can't help you until the 14th of November and me saying like hell, I've been waiting since May, and me calling to cancel the account and having one girl beg and plead for me to stay on, she would give me a deal, she would have them out there two days from now, I would get my bill cut in half for the next six months because I'm such a good customer and have been so patient, (all true), and she did indeed send out techs and they came out Friday yet those assholes didn't listen to me about having to get into the complex next door, the gated complex next door, the one they have known about since mother fucking AUGUST gottdamnit and here they are, calling me for the entry code yet again even though I have repeatedly told them I don't fucking live there, I don't have a code to get in, why does it take them three months to figure this out and them leaving without fixing a damn thing that day because they don't listen and me calling Saturday and canceling my account, fuck this, I gave them that one more chance due to the customer service rep who really tried her best to keep me on and did an outstanding job of convincing me to give them one last shot, if only that company had more like her, and the person I canceled with on Saturday not caring, just like I had accused the company of in the past; of not caring about the clients which they admantly denied yet their actions speak louder than words and then those bitches having the audacity to come out on Monday, fix the shit and knock on my door to tell me it was fixed, give it a try, and me telling them, "Tha hell? I canceled my account, I'm done" and them having the nerve, the fucking nerve to look at me with disgust and lecture me about being patient after a storm and me using all I had in me not to strangle that asshole to death before spitting out that I had been quite patient, thank you very much asshole, I've been waiting since fucking MAY for this, been telling them since August that they needed an entry code to that complex and that if anyone, just one person would have actually done their damn job, as they did today, so many months ago, we wouldn't be having this conversation and I would be happy with this company as it only took them 20 minutes to fix the fucking signal problem that had been plaguing me for 6 fucking months and the very last thing he wants to be doing right now is standing at my front door telling me to be patient.

In other words, I went back to dial up for the time being. So it's going to take a little bit for the pictures to load. And I don't feel like doing it right now.

I'll be three who care. The rest of them probably won't even notice anyway so who cares about them.


Posted by S. Faolan Wolf at November 20, 2005 02:36 PM | TrackBack

YAY! Welcome back :-)

Posted by: Gir at November 20, 2005 03:39 PM're back! I am patiently waiting for the pics and the video!!!

Posted by: SailGirl at November 20, 2005 07:54 PM

helluva rant.

What's wrong with cable/internet companies? When I got my cable modem, there was a deal to have them hook the modem up for me for $9.99. I took it, even though I know how to hook up a freaking modem, just because I thought, hey, if they fuck it up I can make them fix it.

Well, after one of the "techs" (read: dumb hick) took a dump in my bathroom for about fifteen minutes and had to leave the fan on and the door closed (EEEWWWWWW), and they cut the cable line that we had just, like two weeks earlier, had buried gratis by the builder of the house behind us, AT THE GROUND LEVEL right at our house and laid a new line and said they'd be out in a few days to tear up our yard and our neighbors yard to bury it (we'd just got grass growing on the previous trench), my husband and I lost our minds screaming at them for being so stupid (I had told them it was a new line, but they didn't listen, and then replied "It's our policy to always run a new line when we install new service"). The yelling and insults (from him) got so bad that a neighbor, overhearing this, came outside with his phone, preparing to either jump in and save my husband from a beating or call the police.

Stupid, stupid, stupid.

Oh, and yes, I'm glad you're okay. I care, I really do.

Posted by: Viki at November 21, 2005 10:00 AM

Good to hear ya rant. Sorry I didn't email you - I was getting concerned at any rate. Glad to see you are still on your game.

Posted by: Jeffro at November 22, 2005 09:57 PM
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