Your company has redeemed itself. How? Well, a friend of mine found actual phone numbers to contact your customer service line, (I'm still irritated that your "Contact Us" page doesn't readily show this information), and I called to let them know that here it is, Thursday, July 21 and I still have not received my HP book that I pre-ordered from your company.
I was ready to rumble should I get the typical, "who cares" attitude that so many businesses dish out these days.
But no. Nope. Your company has hired someone that has quality customer service skills and is competent enough to research, listen and care. Because I still do not have the book, not only did "T" offer to refund the FULL amount I paid but will overnight another book like the one I ordered. You see, I apparently ordered the "Deluxe" version of this book which comes with 30 color illustrations. This explains why it was more expensive and that's fine...my bad. So I now have a copy of the regular book I got at the grocery store and am being shipped the Deluxe version I originally ordered PLUS get my money back.
Now that's just damn amazing. It was way more than I ever expected and I must say, you have won me back. I will now publicly sing your praises to anyone who will listen. Starting by putting this letter on my personal site.
Signed
A Regained Fan
(and thank you Sail Girl for the phone numbers)
Posted by S. Faolan Wolf at July 21, 2005 05:40 PM | TrackBackI'm here to help! Glad it worked out.
Posted by: Sailgirl at July 21, 2005 07:07 PM