July 18, 2005

Dear Jeff Bezos

Today I hate you and your company. This is sad because I've long been a fan of yours and Amazon.com. I truly have. I have been pleased with your site, your selections, your wish lists, everything. I guess all good things must come to an end, right Jeff?

Why do I hate you and your company today? Well, first off, I've been hating you the entire weekend but the venom grew today. The reason? I, stupidly, pre-ordered my Harry Potter book from you. I had faith that it would arrive in a timely fashion, just as you promised. I had faith that it would be one of the lowest prices out there as I've discovered you have done many times. Not today. Today I feel like I've been consumer fucked and I think you are laughing your rich ass off at fools like me who purchased our books from you.

You see, your company took my money and sent me an email telling me that my book would arrive probably Friday, (when it came out), but no later than Saturday at 7pm.

It's Monday, 3:30 and I still don't have my book. Additionally? I COULD have bought it Saturday at the local Publix, a mere block from my house for $20 less than you charged me. I could have spent my weekend in Harry Potter bliss but instead I, who stupidly thought I'd beat the rush of crowds and not be left empty handed like happened with book 5, pre-ordered through your site.

And my hands are still empty and my wallet $20 lighter.

I'm pissed as hell and I think it's going to be a very, very long time before I ever order another damn thing from you again...if I ever order from you again.

So I'll write my letter even though I know all I will get is a "We're sorry, we'll check into that" and nothing more. I won't get any type of refund or coupon or anything except more pissed off.

Never again Bezos. You totally fucked up this time. And you don't get to blame UPS because you didn't even ship the stupid book until Saturday per the email from the bowels of the warehouse.

Thank you for making me feel like a total nimrod for trusting Amazon.com.


No Longer A Fan

[update] Oh goody, another day has passed and NO book! And to add even more joy to this already joyous celebration, when you go to "contact us" on Amazon's website, you get a fricken page of bullshit but no phone number, no email, NOTHING. What you do get is to click on, "This page did not help me" which brings you to a feedback form. But, they can't respond to your feedback so who the hell knows if anyone will ever read what you write and there is no place to go to give them a piece of your mind. Fuck this company. I'm done with them.

If anyone does know the contact number to "Customer Service" (yeah, right), at Amazon, please let me know. I pity the fool who answers the phone there.

[update part the 2nd] Although I went to the grocery store and bought the book last night, I am still waiting on the one I ordered to show so that I can send it back. It's Tuesday, 11:05pm...still no book.

Posted by S. Faolan Wolf at July 18, 2005 03:32 PM | TrackBack

I can't believe you still don't have your book. I would be kicking some serious ASS right now. I also would have gone to Wal Mart and bought it, and sent the one from Amazon back when it arrived. I can't believe they didn't ship until Saturday. WTF is up with that?

Posted by: VikiBabbles at July 18, 2005 09:49 PM

Yep, that's what I did. I went to that grocery store tonight and bought the book. I'll just have the delivery people send it back as I will not sign for it and Amazon can refund me the money for all this b.s.

So tonight, as I lay me down to sleep, Harry Potter I will read. Glee!

Posted by: S. Faolan Wolf at July 18, 2005 10:45 PM

Oh wow, that totally sucks! I'm glad you wne tout and bought it anyway. I'm close to halfway and it's great!

Posted by: cousineddie at July 19, 2005 08:15 AM

I had the same problem with the previous book from a large retailer here. I pre-ordered and it never turned up. So I bought it elsewhere this time. And guess what - the same retailer has made TV news with people complaining about the exact same problem this time around. What morons.

Posted by: Ruth at July 19, 2005 11:11 PM

customer service numbers:

direct line

corporate offices

Enjoy! Could you tape record your conversation for me? I wosh I could hear it! hehe

Posted by: sailgirl at July 21, 2005 05:15 PM
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